Shipping Info

Returns, Refunds & Replacements

Shipped Orders

Refunds & Replacements

You must submit a claim within 30 days of the order being delivered.

If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued. 

If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped.

Note: processing time (the amount of time it takes to issue a tracking code and ship the order) is separate from shipping time.

For orders made through Ariella Hair Style Store, we’ll always issue you a refund for orders that have been damaged, broken, not working (for example, battery not charging, electric parts not operating).  

We can not issue a refund if an item is not working for you personally, for example, if a hair straightener is not effective enough for your type of hair, as this is out of our control. 

Returns

 If you'd like to return an order (with shipping at your own cost), please see the Contact Us page, submit a message and we'll provide you with an address for our European returns office.

Lost or Stolen Packages

For lost in transit or stolen packages, there's two options available to you. We can either refund you for the entire order OR we will ship out a single replacement per order, free of charge.